
Once the control permission is enabled, you can instantly start controlling the Mac 10.14 Mojave. However, to control a Mac above 10.14, enable the screen recording permission by following the below steps.
Now click on the checkbox beside Zoho to enable control permission.
Select Zoho and click Open to list Zoho in the pane. Note: If you don't find Library in your User Name folder, use the key combination "Cmd+Shift+." to view hidden Library folder. Now, navigate to "Machintosh HD/Users/(Your User Name)/Library/Application Support/ZohoMeetingNative/" from the file browsing panel that opens up. If Zoho is not listed in the pane, click on the small plus symbol beneath the pane. Click the checkbox beside Zoho to enable control permission. Navigate to System Preference > Security and Privacy > Privacy > Accessibility. To start controlling a Mac device of version 10.14 and above during remote support and unattended access sessions, accessibility and screen recording permissions have to be configured for Zoho Assist. Hence, Zoho Assist wouldn't have sufficient permissions to remotely control your customer's Mac desktop. With the privacy restrictions in Mac devices of version 10.14 and above, accessibility and screen recording permissions to the computer is denied by default. On top of all that, you can switch between standard and advanced mode with just a click.Why am I not able to remotely control Mac devices above version 10.14? Moreover, you can record and share your sessions.ĪnyDesk is a great Mac app for remotely accessing other desktops that offers high performance, low latency, and plenty of features packed into a small size. To send files with AnyDesk, just copy and paste them to the app's transfer tab.Īs well as remotely connecting to other devices, this app can be used to collaborate with your coworkers online for meetings or presentations. After that, you can start using all of AnyDesk's features, including using a remote computer as if you were right in front of it and sending files. Not only that, but this useful app is compatible with all kinds of platforms and operating systems, including Mac, Linux, Windows, Android, iOS, Free BSD, and more.ĪnyDesk is easy to use, although you'll need to download the app on each device that you're going to use it with.
The app AnyDesk makes it possible to remotely connect to other devices, whether they're on the other side of town or the other side of the planet.